LTN Global Communications Inc.
  • Pleasant Valley, MO, USA
  • Full Time

Job Title:          Events Linux Operations Engineer - Network Operations Center         

Location:          Liberty, MO

Reports To:       Director Network Operations and Customer Support

 

About LTN Global:

LTN Global, an innovative and fast-growing live and real-time video transport service provider to the media industry, is looking for an Events Linux Operations Engineer. LTN owns its own patented technology, deployed in a global network with data centers across the US, and in Europe and Asia. LTN provides transport for both full-time channels and occasional use events in traditional television markets, as well as digital streaming to a variety of platforms worldwide.

The LTN Network is used to provide LIVE event production services for our customers. We are known for providing reliable, innovative solutions for production and exceptional customer service. Our customers rely on our expertise and flexibility, not only for content production, but added production value through additional services and distribution.

 

Position Summary:

The Events Linux Operations Engineer will be responsible for assisting in managing and carrying out the core functions of the 24/7 Network Operations Center located in Liberty, Missouri, as it relates to production and added-

services workflows. The Events Linux Operations Engineer will understand all services provided by the NOC and be capable of training new NOC employees on various workflows and platforms. The Events Linux Operations engineer will manage systems and schedules associated with the NOC. The Events Linux Operations Engineer will provide virtual support for productions, both as they relate to events and transport customers. The Events Linux

Operations Engineer will manage shifts of the Hub and be required to work a varied schedule with the possibility of overnight, weekend, and holiday shifts.

  

Essential Duties/Responsibilities:

  • Manage systems and schedules associated with various workflows, equipment, and production
  • Implement new workflows that have been developed and tested
  • Provide exceptional support and service to LTN customers
  • Provide real-time customer support, and delegate when necessary
  • Develop rapport with LTN customers and communicate resolution for issues as they arise
  • Log and monitor workflows, and communicate NOC needs, as necessary
  • Provide guidance and training to new NOC employees

Requirements:

  • Bachelor's Degree (or equivalent work experience)
  • Minimum 5 years' experience in LIVE broadcast or digital industry
  • Minimum 1-year Linux systems experience
  • Referenceable expertise in AT LEAST one of the following areas:
    • IP video transport (RTMP, MPEG Transport Stream, NDI, HLS)
    • Live event broadcasts (sports, extreme sports, E-sports, corporate, etc.)
    • Cloud platforms (AWS/Azure/GCP/IBM)
    • Master Control services (closed captioning, ad insertion, monitoring, recording)
    • Experience utilizing various management tools (i.e. XYTech, Zendesk, Slack, etc.)
  • Exceptional communication skills, both verbal and written
  • Ability to manage multiple tasks and priorities
  • Highly organized, efficient, self-starter
  • Superb time-management skills
  • Flexible and adaptable in both workflow and technological skills
  • Willingness to learn and expand on current skillset and knowledge base
  • Positive, team-oriented mindset
  • Passionate about innovative solutions and customer service
  • Basic understanding of NOC associated workflows (event production, master control services, digital events, etc.)
  • Understanding of video/audio signal flow, routing, and monitoring

Additional Preferred Qualifications:

  • Experience with industry-standard broadcast equipment
  • Network Operating Center and customer service experience

Supervisory Responsibility:         no

Work Environment:

  • Prolonged periods sitting at a desk and working on a computer
  • Moderate noise (i.e. business office with computers, phone, and printers)
  • Travel less than 10%
LTN Global Communications Inc.
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